Frequently Asked Questions

If  you are an employee of NPI and have any questions, the questions and  answers below will assist you with address changes, W4 information and  changes, W2 information and changes, paycheck questions and more.

Q. How do I change my address?
A.  Send an email to accounting@npipayroll.com or a fax to 818-566-7881, or  call 818.566.7878 x 2016 and include the following information:
- Full name
- Social Security Number (last 4 digits)
- Your current address
- Your old address
- Date you moved (or are moving)
- Your current phone number
- Include your signature

Q. I did not receive my W2 from NPI, what should I do?
A.  Send an email to accounting@npipayroll.com or a fax to 818-566-7881, or  call 818.566.7878 x 2016 and include the following information:
- Full Name
- Social Security Number (last 4 digits)
- Your current address
- Your old address (if you moved during the year)
- Your current phone number
- Include your signature

Q. How do I update my W4 information with NPI?
A.  Request a blank W4 by emailing accounting@npipayroll.com. When it is  completed, scan and email to accounting@npipayroll.com or fax to  818-566-7881. Don’t forget to include your current phone number and sign  the W4.

Q. I have not received my payroll check from NPI, what should I do?
A.   Call  818.566.7878 and let us know which production you worked for.  We  will connect you with the account manager who handles your production.

Q. I need verification of my work time for contract services. How do I obtain this?
A.  Send an email to contractservices@npipayroll.com or a fax to  818-478-3079, or call 818.566.7878 x 2012 and include the following  information:
- Full Name
- Social Security Number (last 4 digits)
- Your current address
- The production / project you worked for
- Union Local you are applying to
- Job Title within the union local
- The time frame within which you worked and exact dates if you have them
- Your current phone number
- Include your signature

Q.  I’m filming in a remote location, or will be on tour. How can I ensure that I receive my payroll check on time and at my location?
A. Enroll with NPI to have your check direct deposited – your supervisor will provide you with the forms.

Q. I am going to file for unemployment once the production is wrapped, who do I put as my employer?
A.  All claims are filed with NPI, not the production company, as your  employer. Please include NPI’s contact information on your claim.

Q: If I am injured on set what should I do?
A.  Seek medical first aid immediately and notify your supervisor. The  production company will work with NPI’s safety management to ensure the  appropriate forms are completed (including employee form DWC-1).  NPI will provide you with your claim number to reference your medical  bill. The form DWC-1 is available on our client profile site to which  your supervisor has access.

If  your question is not listed above, you may call NPI accounting at  818-566-7878 x 2016. You may also email accounting directly with your  question at accounting@npipayroll.com - please include your phone number.